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What Goes on Behind The Castle Doors; Secrets of the Happiest Place on Earth

November 7, 2011 by Naomi Kobayashi

Complimenting The Cast

Let’s face it, working with the public can be stressful even in the happiest place on Earth – We’re looking at you, “treasured guests”—so receiving praise for a job well done can put a smile on a hard-working cast member’s face, and Disney parks have an official way of passing along the word.

Just jot down their name and drop by City Hall, where you’ll be given an applause-o-gram to fill out. It will be given to the cast member, who may also be awarded a Four Keys Fanatic card. The Four Keys are part of the Disney philosophy of excellent customer service, and the cards become a permanent part of employee records.

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