Lack of customer care
Spectrum is one of the leading brands in telecommunication and internet services. However, just because you’re one of the pack leaders doesn’t mean your technicians particularly care about your customers. In fact, you could say they don’t care at all since, hey, where else are they going to get broadband internet?
Just look at what the inconsiderate Spectrum technician did for this guy’s poor grandmother. And we’re pretty sure that she wouldn’t know how to organize these cables and devices on her own. Thankfully, the grandson came around to do it for her, but huge corporations shouldn’t leave these messes in the first place.