When No Means Yes
You would think that modern technology would have enhanced our air travel experience, but the reverse is true when we run into design flaws like the one in Air France’s app. The in-app experience can differ vastly from a company’s website, forcing us to toggle between the two, but we’d at least like to have the choice.
Here, we see Air France’s mobile app prompting the user to go to the desktop version of the site, or in other words, the internet rather than the app. They are given two choices: a simple, compliant “yes” or a “no” that will redirect them to the same destination as the “yes” option. They’re trying to make us feel like we have a choice, but we know better.