You Must Know All
After you graduate from Disney University, it’s assumed that you know all there is to know about the park. There’s no way you could fake it, because your knowledge would be put to the test every day by guests. Disney cast members are never allowed to answer “I don’t know” to a guest’s question!
On the off chance that a cast member does get a question they don’t know the answer to, they can get creative if they’re working in character. As a last resort, there’s a secret emergency phone line where cast members can call an operator for help. Most of the time, though, Disney cast members simply can’t be stumped because they know the park like the back of their hand.