The label doesn’t lie
This is a simple case of misunderstanding what a refill bottle is used for. This person purchased a value refill bottle of Softsoap and screwed on the pump from the original bottle. Much to the original poster’s dismay, the pump’s tubing didn’t reach the bottom, leaving roughly an inch of unpumpable soap with milk and honey fragrances.
Reddit users were quick to correct this person’s honest mistake, saying that the pump from the original bottle shouldn’t be used to extract soap from the refill bottle. No harsh words were exchanged, and no actual calling-out was done here. Sometimes, the internet can be a kind entity.