Broken trust
The idea of trust is important when using Uber. When you tip your driver, it’s an extra amount of money on top of what you’re already paying for the ride. You would only put cash into their tip jar if you thought they deserved it, meaning they did a good job.
But it’s more than just that. It’s the fact that you put your trust in them, and they trusted you right back. But what happens when their actions make it evident that they cannot be trusted?