Just replace it for free
Everyone gets annoyed with the people who work with them from time to time, but people who work in tech support must have a crazy amount of patience. Considering the number of people who simply don’t understand technology in the slightest, it must take a lot to come to work every day knowing you’ll have to deal with nonstop incompetence.
But perhaps even worse is when customers come in thinking they can get away with lying in order to have their technology replaced for free. This person claimed they’d never dropped their phone in water before, but their extremely rusted phone told a different story.